Dunkin'

Could not rate the food because the staff was unable to make any of it correctly and when asked wanted us to give all of the incorrect items back to them anyways. The staff members seemed like they had no knowledge of their menu. Asking for a refund led to rude comments by staff. After this experience, I drove to Waynesboro and had a perfect experience. I recommend if you want Dunkin skip this one and find another one due to the untrained and unprofessional staff here. Edit: Four days after this experience, I still have not received a refund for the order. Edit 2: I was able to receive a refund on the 24th, ten days after the transaction.

Went this afternoon at around lunch time to pick up some donuts for the morning. Went through drive thru. First off no jelly donuts. I got home opened the box and the donuts looked like crap. They look like they had been sitting all day. What is going on that businesses can charge and employees don't take pride in their product. Photo attached... $18.00 for crap ! I see another donut place closing on Pantops. Won't be back.

Worst Dunkin ever. Ordered large decaf with milk. Simple. After waiting 10 min in drive thru he came out with small. Several minutes later came back with the large. Right after driving forward noticed he forgot the milk. Back through drive through to get milk. Finally first sip and the coffee was burnt. Had probably been sitting in heat for hours. Undrinkable. Go elsewhere

Drink was half filled, literally the same equal amounts of liquid and whip cream. I got a large and you could feel where the warm liquid stopped and the whipped cream began on the side of the cup. Then when I mentioned that the drink wasn't filled, there was a rude employee asking in the background"what is she complaining about" which was completely rude and uncalled for, & never mind the fact I told them this was my first time here and this is how I was treated. Drink never got fixed or even offered to redo it and make it filled. I now understand why people say DON'T go to Dunkin.

Kenzie was a great help and she made sure that my cream was right in my coffee. The plus of it all was that she helped me with my Apple Pay. Very patient and kind. I recommend you to have her wait on you. Amazing and clean!!