Dunkin'

This location deserves a positive review because they have been consistent with all the food and coffee orders I've done in the last month. Because I'm in the area more, I decided to look at the Duncan app where I found a $5 deal. A medium iced or hot coffee and two bacon egg and cheese wraps is what I chose to customize my deal. The food is always hot and freshly made. My iced coffee was delicious. I sometimes do the caramel iced coffee, and today I ordered the mint chocolate chip swirl iced coffee. Both amazing..and I always use to customize my coffee by asking that they do 1 less part cream than usual. The service is a tiny bit less upbeat than I would expect, but the employees are very efficient, kind, and personable. I think I may even have made a friend or two in them as now they see

The worst establishment I have seen, I wait for 20 minutes to order while I was waiting I went to the restroom and this is how I saw the restaurant. When I went back to get my order, it wasn’t ready.

Today I came to this Dunkin’ for the first time, and it was a horrible experience. The person on the headset was very rude and kept messing up my order. When I pulled up to the window, I thought the service might get better, but unfortunately it got worse. The employee at the drive-through window was extremely rude and unprofessional. She repeatedly kept asking, “Is that all?” in a rushed and dismissive tone, not even giving me a chance to properly verify that my order was correct. I politely asked her to repeat my order before I paid. She rudely said, “You have two bacon, egg, and cheese croissants.” I told her no, it was supposed to be one croissant and one bagel. She replied, “That’s what I said,” which was not true, and continued to have an attitude instead of correcting the mistake. I

I'm sorry but overall I DO like this franchise. The employees at this location are rude and really do not care about the customer service. One time, one the employees at the drive through has gotten mad at me because I did not park close enough to the window. There was another instance where they have served coffee without sugar even though I requested sugar and cream and I was even served a coffee that the cup was warm but the coffee itself was cold. It had probably been sitting there for awhile.

The lady who takes the order has no customer service skills whatsoever. The crossiant sandwich was to hard. My iced coffee was HORRIBLE...don't taste the flavor I paid for at all. Definitely won't be going back to this location the next time I am in town for work.