Dunkin'

I ordered a coffee drink by mobile; it was completed so quickly and was delicious! Very clean tables and restroom. People were conversing rather loudly and acoustics are rather loud. Still, service and food are good. Very eclectic crowd.

there was maybe one other customer aside from me and 3-4 workers. it took like 15 minutes to get my 2 drinks (black coffee, iced matcha). they messed up my matcha and did not sweeten it, i wasn't surprised because the cashier did not look like he knew what i was talking about (this is my regular order i get at EVERY dunkin. my black coffee came out lukewarm. very disappointed.

Doughnuts are always fresh and those doughnut holes are dangerous! Lines are long and I have consistency seen people waiting for picking orders while the orders are ready behind the icecream counter. This is not great service or good for business, franchisee can increase sales with better and faster service. Simply call out the names every few minutes for pickup orders. Use your IT team to develop an app for orders being picked up where people can check-in when they are in the store. I recommend doughnut lovers checkout the doughnut decoration kits for kids, I am going to bring them for my newphews and neices! The small kit contains 4 plain doughnuts, 3 tubs of sprinkles, and 3 flavors of frosting (strawberry, vanilla, and chocolate). Something fun for adults or children!

This Dunkin’ shares a space with Baskin Robbins. Floors were a bit sticky but service was friendly and there was a minimal wait on Friday at 11 am. They have all the Halloween items right now, which is what I came here for. Munchkins tasted fresh and the iced potion macchiato was good 👍

Several times I have gone here, no one has been in line and no one was behind the counter. The workers were doing random tasks around the store. I stand there for several minutes, sometimes I order and sometimes I just walk out. I don’t understand why they don’t always have someone ready to take orders in a reasonable amount of time and often the workers are just hanging around the store.