Dunkin'

This is the best dunkin ive ever been to! I stoped in today around 10 for a bacon jam sandwich and iced coffee. Perfect amount of cream and sugar.

Visited expecting a standard experience. I ordered a large decaf coffee and was told it likely wouldn’t be hot because it had been sitting for a while. No alternative or solution was offered (such as brewing fresh coffee or reheating), which made the interaction awkward and confusing. I ended up leaving without ordering. Hoping this is something that can be improved, as hot coffee feels like a basic expectation at Dunkin.

I have driven by maybe 100 times from other shopping over the years. Today I remembered it was there leaving Wegmans and pulled up front thinking great 1 person will be fast since on a quick errand run. Biggest mistake I made today. Business spotless so apparently there is management but zero training or observations to teach them how to be efficient. There apparently was a concern of billing on the customer that was there. Both employees passing phone back and forth but took my order. Started my order then just continued their struggles. I even tried to get their attention and purposely ignored me. Then when finally the youn lady who took my order and started mixing it asked if I was waiting on something......I pointed out to her the glass of ice with 2 pumps of caramel in

I am a very patient person, went to location in Gainesville, VA. Only one customer in the entire store. Counted 4 employees at least 2 were front end. Stood for 5 minutes was never acknowledged nor waited on. One person looked like a Manger doing something other then food prep at counter behind donuts. I have no clue if donuts were fresh, since I walked out and went to Wegmans. Having my donut fix elsewhere.

I come in here a lot and the one girl with the fake eyelashes is terrible with drinks and customer service. She just stares at you while you’re trying to order. I don’t know her name and if she’s related to the owners, but she’s terrible and if I see her working, I will leave and go somewhere else.She maybe be a nice person but she should work somewhere else.