Dunkin'

First time trying the dunkin in are area green cove springs Florida. I didn't have a good experience. I had to wait about 4 minutes no problem with that. When I got my food my croissant was cold in the middle an I got the loaded tots the bacon was cold an burnt the tots was burned . I would have expected better cause I never had a problem like this at a dunkin no where else

usually a regular at this Dunkin’ in Green Cove Springs, but this visit was disappointing. There was only one employee (a male) handling all the orders, while the female worker was reportedly in the bathroom and later seen going outside. The male employee seemed overwhelmed but still remained polite and told us to have a great night. I ordered two drinks, a ham and cheese croissant, and a bagel with cream cheese. I had to go back up and ask for the cream cheese and a knife — which should have been included. The service felt rushed and unorganized, likely because one person was left to handle everything. Not the best experience this time around.

I order two drinks. One frozen coffee asked for a small (the gentlemen charged me a meduim) and the second drink i asked for a hot meduim protein latte (the gentlemen charged me a meduim iced latte with protein milk) smh. Obviously the workers at this location are moving to fast because they are ringing up incorrect orders and over charging their guest/customers. After payment while i was waiting for my beverages, an empolyee was mopping the lobby i notice a smell lingering and took a look at the mop water they were using and it was disgusting. The mop water was black/grayish no soap at all. Totally unacceptable. I got my drinks and told one of em that it was suppose to be a hot coffee not iced. They remade the drink into a hot coffee. When i took a sip it was not not even warm. I asked if

I ordered a coffee and a cheese egg omelette. It took them almost an hour just to serve the coffee, and even then it was completely cold. When I asked for my wrap, they told me they would first finish all other coffee orders for other customers before giving me mine. When I requested a refund, they were extremely rude and told me to speak with the manager to get it. This was one of the worst experiences I’ve ever had.

I ordered donuts online and drove to the store to pick them up. I walked in and no one acknowledged me. And my order was not on the to go rack. So I assumed that it wasn’t ready yet after 10 minutes of ordering. So I sat in the store for another Five, still nobody acknowledging me. So I assumed it was my mistake and the order didn’t go through.So I re-ordered online since nobody acknowledged me and sat there for another 10 minutes. No order was placed on the to go rack so I went to the counter and stood there while no one acknowledged me, and when I asked someone for help, I was treated as if I was interrupting them. After being there for more than 15 minutes. Come to find out my order was placed behind the counter the original order. But I had paid for two orders they could not refund my