Dunkin'

Good service and atmosphere. Only recommendation would be to make the drinks more consistent and to stay open later than 7pm... especially being in Hebron center and forcing the town and all the vehicles that pass through the center to be forced to drive to a further location. You would have more business especially if you work on employee training programs to make the drinks constantly taste how they should and do at all the other locations.

Update: Order accuracy and quality made a dramatic upturn. Staff remains well above average. Original: The staff is usually very nice, and that is where the positive experience ends. If you order a hot drink and are lucky to get served the right one, chances are it will be colder than an iced coffee. You might as well roll some dice 🎲 to see what order you will be served. No, this is not from a one-time experience, this is consistent.

I just wanted to share this, I could not even call Dunkin donuts to let them know this because the number is no longer in service. I went through today and ordered two hot cocoas one for myself and one for my daughter and they were both vile. They tasted like dirty water. All of the chocolate was at the bottom of the cup and they also tasted like cleaning product. And I don't have any way of calling them to make them aware of this. Nor does this also afford me the opportunity to be reimbursed for over $7 worth of hot chocolate that we had to pour down the drain.

I just wanted to give some feedback on my recent order. The customer service was okay, but unfortunately, I had a bad experience with the food. I ordered a pepper and cheese wrap and there was a strange bleach smell on it, which was a bit concerning. Despite that, I still tried a bite and was disappointed to find that the hot pocket wrap was actually cold. It ended up being a waste of money for me. Just wanted to bring this to your attention, hopefully this can be addressed in the future. Thanks.

I recently visited Dunkin’ and had a very disappointing experience with both the food and customer service. I ordered a snack- in- bacon, only to receive it cold and visibly burnt. I politely asked for it to be remade with fresh bacon, but the staff refused and stated, "That’s how we make them." This response is completely unacceptable. Serving cold, burnt bacon and claiming it's standard practice reflects poorly on the brand's quality and commitment to customer satisfaction. I wasn’t asking for anything unreasonable — just a fresh, properly prepared item that I paid for. I hope this issue is addressed so future customers don’t have the same experience. Quality and basic courtesy should never be optional.