Dunkin'

Holyoke, MA · Coffee shop

Rating
3.7/5
★★★★☆ 3.7
Reviews
20
Rank in Holyoke
#78
of 114 restaurants
City Percentile
22%
rating percentile

Dunkin' is a restaurant located in Holyoke, MA. It is one of 114 restaurants listed in Holyoke. Its 3.7-star rating is slightly below the Holyoke city average of 4.1 stars. There are 10 photos associated with this location.

About Dunkin'

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and... More

Hours

Saturday5 AM–9 PM

Customer Reviews

★★★☆☆ 3.0 Adam Laxton · Jan 2026

If you are trying to be quick this is not the place for you. There are 2 or 3 workers who are great. Even when I order ahead I have waited 20 minutes or more. They won’t put mobile orders out for fear of them being stolen so sometimes they sit on the counter for 15 minutes while everyone walks right by. They seem to think that if they don’t look at you you don’t exist and if you ask for your order they will snap at you “there is only two of us” even though they’ve walked by it 20 times and it would take all of 5 seconds to hand you your order. It is sad because a few of the employees are great but the majority ruin it for them

★★★☆☆ 3.0 Rey Figueroa · May 2024

I haven't had trouble stopping by at this Dunkin Donuts although knowing all the staff that have been in and out of this store. I do want to say that the young lady that attended me was great! I can say that she was doing the right thing. As for the Director of operations Ana was rude and unprofessional to her employee. If there was an issue I think that it shouldn't be dealt with in front of customers. Besides that the breakfast sandwich that I was handed had a hair in it. You can see in the photo. I love the regular employees that work there currently, but I can't believe that if you are a Director you are dealing with your employees the way you did. I hope that when I visit there again she is not around. Store manager Leann was really nice although I wasn't because of what I just witnes

★☆☆☆☆ 1.0 Eliane Roman · Oct 2025

Poor costumer service. Long waits and staff talking between them and love costumers waiting to order. They give you wrong orders. Lack of communications between employees. Rude to costumers. They will give some costumer free items

★☆☆☆☆ 1.0 Dayanira Cortes · Oct 2025

Place is garbage.. manager is always snotty and unprofessional when taking orders and of course the employees follow the ways of this ridiculous woman... Dunkin needs to do better!!

★☆☆☆☆ 1.0 jazz heard · Dec 2025

I order through DoorDash at least 4-5 times out of the week and I have issues with my order everytime I started calling the store as soon as I place my order to make sure it’s done correctly and it still has issues When I do call usually they are angry and rude But I tell them with DoorDash I can’t just walk back in and ask for it to be remade or to give me my missing items and still everytime I have an issue I went as far as trying to get DoorDash to change the store location for me but they were unable too And after reading all these reviews the owner needs to do better because the employees need better training and a class on respect for customers

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Coffee shopBagel shopBakeryBreakfast restaurantDonut shopFast food restaurantTakeout Restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.