Dunkin'

I go here all the time and I love it. The workers are really nice. If they accidentally mess up your order then it’s an easy fix and they don’t seem mad at you. I love the food here, the workers are really committed to their job.

I was there to pick up an order. I waited over 10 minutes. A lady came in that works there and she was waited on right away. My order was sitting there needed to be bagged up. Rather than bag the orders that were done and waiting they dropped what they was doing and made her food and her drink. Every time I go in rather is busy or not it always takes forever. The drive threw is fast. But to pick up a door dash order is always slow and the food is always waiting on the counter forever before anyone attempts to bag it up.

I went to this Dunkin and the food was terrible and they don't care at all. When I ordered I told the lady in the drive through maple bacon wrap and what came out a chipotle wrap. They NEED to learn to listen to people's orders. And don't even get me started on the hash brown and the bagels. The hash browns were so soggy they fell apart when I picked them up to eat them. It's like someone voted on soggy and not toasted food. And the bagel wasn't even toasted all the way. I gotta say this Dunkin NEEDS to take notes from the Dunkin in herkimer. I wasted $25.83 and I'm NOT happy about it! Absolutely terrible!!

Honestly, I’m not one to always review a place… but, maybe someone will read this and realize they need to change. I always go to this dunkin as it’s the most convenient for my morning routines and heading into Utica for work. The workers are generally seemingly pleasant and I understand not being ultra personable due to being busy. But I like to think they usually appreciate my patience. Today, I personally wasn’t feeling the best mentally and was battling intrusive thoughts. So, I fully understand what it’s like to be stressed out or feeling under pressure. I finally got out of the house around 10:30am and headed into Ilion for a hot coffee. I ordered on the app and planned to walk in. I arrived a few minutes after placing my order around 10:44am. I walked into the dunkin and proceed to

idk what girl works evenings, brown hair, tattoos on her left arm, but boy is she rude. 15 minutes for a donut & a frozen hot chocolate, i got asked twice what i ordered & once if i had paid yet. and then got a nasty look from her :) i worked in the food industry for five years & really do have a lot of patience but this girl was the absolute WORST :) good job dunkin!!!