Dunkin'

This is honestly my last time coming here. I used to be their regular customer. The employees consistently have an attitude and seem angry for no reason. On one visit, I was almost charged for whipped cream even though I had already paid for it through the app. The very next day, I came in to pick up a large coffee I had already purchased. While they were handing out bags with donuts, I asked if I could get a donut and a bag. The employee told me I had to purchase a coffee despite literally watching me pick up my large coffee moments earlier. The lack of awareness and unnecessary attitude makes this place unpleasant. Customer service really needs improvement.

They don't make fresh donuts; they take leftovers from the previous night or say they've been sitting for two days, heat them up in the oven, and sell them to people as if they're fresh and good quality. But the woman in the picture is responsible for that. It's the worst place I've ever been to in my life. There's a woman who works there who claims to be in charge, named Samar. She's the worst woman ever, and she's the one who does it.

Our experience here was unfortunately far from acceptable. I ordered a $6 chai latte without coffee, yet it was served with coffee. One of my colleagues ordered coffee and received tea instead, and another specifically asked for his drink with ice, but it arrived without ice. As if the repeated mistakes weren’t enough, the customer service was extremely poor. The staff member attending us raised her voice and treated us with a level of rudeness that made the entire visit very uncomfortable. No customer should be spoken to like that under any circumstances. Overall, the service was unprofessional and disappointing. I sincerely hope management addresses these issues so other customers don’t go through the same experience. Zorras.

Terrible manager. Both me and one other guy ordered via mobile app. After 30 min of waiting, we inquired about our order. Told us it hadn’t been received. We SHOWED her the receipt with the correct address and she still refused to make our order. Ridiculous. If I can prove I paid for it, why not just make it?

WORSE SERVICE EVER! Can’t even drink my coffee in peace inside this establishment, it’s cold outside !!! On top of that, they refuse to let me use the bathroom, literally had an emergency and still couldn’t use the bathroom!!!??? But the lady herself was able to use the bathroom?? Rude Females in that place!! I have a video too