Dunkin'

On Wednesday, 1/14, I was at the drive through at 5am(opening) and sat there for 5 min with no response from anyone. I drove around and went inside to place my order. There were 2 employees working and neither acknowledged me for almost 3 min. I did notice neither employee had a drive through headset on. I got my order and headed out at about 520 am. At that time one of the employees finally put a drive through headset on. On Sunday 1/18 I went into the counter at 515am because there was a sign on the DT stating the DT was closed. I went inside the building and walked up to the counter. There was one employee in the back making donuts and one girl with pink hair counting money. I stood at the counter and was not acknowledged at all. I asked, loud enough to be heard, if they were not open.

I don’t normally go to Dunkin’ Donuts but today I decided to go through the drive-through and there was a young gentleman that placed my order at 9:45 AM on January 1 and he had some of the best customer service I have seen in a long time. He was smiling, Said thank you had all the right appropriate customer service techniques you really don’t see this anymore and honestly it kind of made my day. I don’t know his name, but well done!

Went through the drive through yesterday around 8;30AM, the white young lady whom was taking orders had the nastiest attitude then proceeded to slam the window in my face after i asked for a physical copy of my receipt. This lead to me calling after i pulled out of line so that i could speak to the manager on the clock, whom was also dismissive and refused to give me her District managers number so i could speak to them regarding the treatment they thought was acceptable and suggested i contact who i needed to but that she would not be assisting me with the situation. I have noticed most Dunkin locations no longer prioritize the quality of service they provide and seem to hire people who lack hygiene, communication skills and manners. Being a long time Dunkin fan that would frequent every

I placed a mobile order for the drive-thru and had a very disappointing experience at this location. When I arrived, there was a car sitting at the speaker for about five minutes with no response from staff. The driver eventually pulled away without ordering. When it was my turn, I waited another five minutes at the speaker and was never acknowledged, even after saying “hello” multiple times. I then pulled up to the window, where two employees saw me but continued talking to each other and using their phones for several more minutes. Eventually, one employee came to the window and asked if I had been helped. I explained that I had a mobile order and gave my name. She handed me my order without saying anything. I said thank you, but there was no response, and the window was closed immedia

Worst please to stop. The 2 lady’s that work there don’t want to do their job. Once you walk in they say it’s only 2 of us. Yet no one is in line. Like I said these people don’t want to do their job. Once she was going to take my offer she says we don’t take cash!!!!! Omg since when don’t they take cash…. Seemed to me she didn’t want to take my order!!