Dunkin'

The staff is usually very nice but the food & drinks lately have genuinely been inedible. ☹️ I'm not usually one to complain but I've literally thrown my past 3 orders in the trash. The coffee is usually missing something in it that you paid for & tastes terrible. The food is somehow always stale no matter the time of day you order & is covered in burnt black debris. The egg & cheese wake up wrap I got the other day was so hard & stale you could crack it like an egg shell & it disintegrated. I used to love this location because it's close to my work & the drinks/food were good but I don't see a point in going anymore. I hope they start improving the quality soon. Three stars is for the staff at the drive through, they are typically very pleasant & friendly.

Ordered and paid for avacado toast topped with bacon checked my order and politely asked for the bacon (that i paid for) to be added to it and got this in return checked it again once i pulled out or i would’ve given it right back and asked for a refund because literally what is this. I understand saturdays are busy but the customer service is horrible. Charlotte hall dunkin is way better.

couldnt make my order correctly because they were too lazy to grab the ticket. and mind you it took them 30 mins to even start my mobile order while i was sitting there the whole time. i figured id order mobile to make it w lil easier for them to get my order and still did not receive what i asked for nor got it in a timely manner. i alr told myself im not coming back to this joke of an establishment because that what it is including the people working inside too. corporate need to make some better decisions.

I get my Carmel Macchiotto almost every weekday. I think the owner/manager does a great job on hiring the best candidates. I get greetings from the team each visit and sometimes they already know what I want when I pull up in my car. I feel like they are my family and I appreciate the treatment I receive. It's interesting to watch a new employee that is nervous and shy and after they are working a couple weeks I can see how much they have improved to "Outstanding". The team that has been there for a long time, "Thank you so much", you are the best in the State!

What happened to this location? When they first opened they were amazing, we would only go here. within the last year it’s declined significantly. I don’t know what the management is doing here, but it’s not ok to throw donuts in a bag. we even had to cook the hash browns more when we got home.