Dunkin'

Hello, I’m writing to express my disappointment with the customer service I received today at this locations. I mistakenly arrived at the wrong Dunkin’ after placing a mobile order. When I asked for assistance, the employee named Tasha was rude and dismissive. Rather than helping me resolve the issue, she tried to rush me out of the store without explanation or courtesy. I understand mistakes happen, but I expect a basic level of professionalism and respect, especially when I'm simply trying to get the order I paid for. This experience left a very negative impression.

I went to Duncan ordered a vanilla latte which when they gave it to me, and after I left, it was not sweet. It tasted awful. It tasted water down. I also ordered the bacon jam, grilled cheese, and when I got to the point where I open it there’s this giant egg and I can’t even eat eggs on it and I have no way at the time to take it back so I tried to call them, but of course they don’t answer their phone. Typical behavior from a fast food place. So now how do I get my money back for the gross food that I got? That would be a great to know because they don’t answer the phone and I have no way to get back there right now. If you just want to save your money and get something that’s actually satisfying and that is worth what you paid for don’t come here.

This was so disappointing. I should have read the reviews before coming here. But I'm hard headed and I had to learn the hard way. The fact that I drove miles out my way to come here, the fact that my order was so simple I didnt see how they could have messed it up. Ultimate Baron jam sandwich and hot tea with milk and sugar. First off my sandwich wasn't ultimate. It was cold and missing the egg. I debated going back in to get it corrected because I don't like giving ppl opportunity to play with my food. Three things you can not play with. My family, my money nor my food. And I've been to jail for that and they hit 2/3. One: it was only $9 but it was my $9. Two: when I went in those young women didnt give a damn about the issue of my sandwich. They all looked at me with the oh well face. I

Cashier looked at me making feel bewildered, like what was that look saying. She asked it I wanted my receipt, I said no she gave it to me anyway donuts didn’t taste as I recall. The other thing that makes me do this is both our coffees tasted more like sweet milk rather than coffee. Very disappointed, $9.80 went to waste!!!!

The fact this drink is $8 for a cup of ice w a lil bit of coffee is insane I also get extra stuff added that I pay for so it’s kinda seems like my portions are off