Dunkin'

My 1st and last time ordering at the Macclenny location. I ordered iced caramel machiato with sweet cold foam as I always do. I pulled around the drive thru paid for my order. Girl closes the window, comes back and says they can't put cold foam on my coffee because her manager said it's against their policy. I should have went to Starbucks across the street instead.

I went through the drive thru this morning and asked for the same thing I get every single time I come to Dunkin. No matter the time, day or location everyone rings it up the same. I have never had an issue with the way it has always been rang up and price until today. The lady in the window when I asked about the price was incredibly rude and was unwilling to even take a look into why the price was significantly higher than normal. She said “ well I’ve been working here 3 years and I think I know what I’m doing. Everyone else has been doing it wrong” I get my item and there is egg on it when I never asked for egg and I told her this is why I order it the way I do because I never asked for egg and I’m allergic. She took my bag, took the egg off and put a cold hard piece of cheese on the sa

Well. My wife wanted some Dunkin’ Donuts after we went shopping at Walmart. We did buy ice cream sandwiches, and that will come up later in this review. We walked in the store because the drive thru line was wrapped around the building. We went to the counter. No one was in line. Stared at the 3/4 empty showcase and were trying to g to see what we wanted. After over 5 minutes. A young lady behind the counter tells us we need to use the kiosk. We go to the kiosk and place our order for 6 donuts. We get our number and take a seat. And we sit. Another customer walks in orders at the counter. Gets his order and leaves. A lady walks in and places and receives her order and leaves. Eventually my wife asks about our order. They ask what the order was and no surprise to me. They say the

I don’t know about the food, but the service and the staff are horrible. I walked in and stood at the counter for almost 10 minutes and nobody bothered to even acknowledge I was standing there. 20 people walked by without word. Yes they were busy, but an acknowledgment from anyone would have been nice. Terrible place. Been here twice and had the same experience both times.

Just walked in at 7:53 told me they were closed. Guy was real nice though and offered a cold brew of sort. You can't nicely talk your way out of work. Seeing this alot around the country. It doesn't make it, ok. Customer walks in 7 til you don't just tell them you have cold coffee in a coffee shop dude, I mean c'mon that's just plain laziness and not doing your job, guy.