Dunkin'

I was quite excited to redeem the coupon for a free breakfast sandwich that Dunkin has been emailing me over and over. Of course, the 3 servers were jammed and jumping with a long drive thru line. With three people in front of me in the lobby line, service took 20 minutes. I tried to redeem the coupon and was told " if it doesn't work in the app, we can't do it." This is truly an app problem. Dunkin here offers cases of cold beverages, lots of donuts including fall favorites like Apple cider and pumpkin. Hot beverages include a varieties of coffees, teas, matcha, and fall favs including a potion made with marshmellow and ube. The store is wheelchair access with accessible bathrooms. Signs are black letters on white blackground but small and might present a readability challenges for som

I was the only car in the drive-through. I was picking up a ton of donuts for my students. I asked the cashier if my food could be bagged as I’m carrying a lot into the school building. She individually handed me every single food item. Then she handed me a bag. I found it incredibly rude to not simply just bag the items for me; perhaps I am being petty, but I just did not consider it to a very good customer service experience. . In the past, I’ve also had to wait 20+ minutes on a food order that I put in 40 minutes earlier. I just don’t find their customer service to be pleasant. I’ll stick to local businesses or Starbucks.

Normally other drive through locations are very accommodating and friendly. This was one of the only drive through locations I did not feel that Dunkin’ friendliness and helpful attitude from the staff. I tried to order an offer I saw on the app, was told that was only through the app, cant be ordered through the drive through. I wanted 15 munchkins, was told I can only get 10 or 25. No positive attitude was received. Decided to not order at this location and left, also the first time with a Dunkin’!

This girl is so stupid. She yelled at me in front of everyone because I told her my coffee shouldn't have sugar. She said there were too many people ordering and she got confused, but she yelled at me in front of everyone.

I’m really disappointed with my visit to Dunkin’ today. I ordered a bacon, egg, and cheese bagel, and it was burnt—crispy, blackened edges that made it almost inedible. Definitely not the quality I expect. On top of that, I also got a nitro cold brew, and it barely had any of the signature nitro flow. It was flat and weak, nothing like what I’ve had before. The whole experience was a letdown, especially for a place that’s supposed to deliver quick, consistent quality. I won’t be coming back any time soon.