Dunkin'

I waited a couple weeks to try this new location because I think all new businesses need a little bit to get everything running smoothly. The store was clean and the lady behind the counter was friendly when we came in. That being said, we looked at the menu before going in. My son wanted a Coolata and that wasn't on the menu board. I asked if they made them there and it seemed like they were unfamiliar with them at first, but they do and my son said it was good. However, I ordered a coffee with skim milk and the young guy taking my order told me "No one ever ordered it (skim milk), so we stopped getting it. We just do half water half milk when people order that." After only a couple weeks being open "no one ever" seems like a strange statement. Also, if they'd done that with my drink I w

Ok so listen, the last Dunkin Donuts that was in Millington on 51 was here for maybe a year, if that. In my opinion most of that reason was due to the terrible customer service. When I seen they opened up another one I was extremely happy because I actually love their coffee more than Starbucks and my home town there’s a Dunkin everywhere you go. I’ve gone there 3 times so far. Twice through the drive thru and once inside. 2 out of the 3 times the service was not good at all. I’ve worked in the food industry in many different positions including a server. Your customers need to feel like they are wanted there, not feel like they are a nuisance to you. The time I went inside I stood there for 3 minutes waiting for someone to take my order. It was 7:30 in the morning and I was the only one i

I arrived at Dunkin at about 0630pm, Wednesday, February 25th. I am a pretty average looking guy, still in my work clothes. I know a lot about coffee, but very little about refreshers other than my wife loves them. I stepped inside and was greeted by the girl behind the counter with a smile and hello. Female, white, thin with a bright smile and great customer voice, long dark hair, I didn't get her name. The other individual was a taller white male, short blond hair and paler skin. He seemed... annoyed? Okay, late shift, I get it. I walk up and he proceeds to begin taking my order but his tone is as uninterested as possible. And again, an open sort of annoyance to it. I'm frustrated but I order a strawberry dragon fruit refresher as per my wife's request, and a mango pineapple for myself

Placed a mobile order. Went through the drive though a few seconds later (my bad). I was the only person there… said I have a mobile order and got told “ok” so I went around. No one was at the first window so I went around to the 2nd. About 3-4 minutes passed. Then I hear “hey! Reverse!” So instead of walking 5 feet I had to reverse back to the first window and hope nobody was coming around the drive through. Grabbed my coffee then guy said “oh btw next time wait a few before pulling through the drive through” if I’m the only person there why does it matter??

I was the 2nd person in the drive-thru. I get up to the speaker and no response for a couple minutes. I proceeded to say “hello” into the microphone. Had to do it a few times before the guy got on. No apologies or introduction, just sounded like I was bothering him. I get to the 1st window and gave them my card and I was still friendly. The girl who took my card was nice, but the guy who took my order threw my receipt at me. Instead of apologizing, he just laughed and closed the window. I get to the 2nd window and received my drink. The drink was not what I had ordered. It had too much cream, lots of ice, and coffee not filled up. Sadly, I will not be spending my money here again.