Dunkin'

This location has gone completely downhill, I’m not sure what has changed but the new employees have zero clue how to make a coffee. We asked for less creamer and sent back the coffee twice for them to just add extra creamer. I have received about 2-4 inches of granulated sugar in my coffee about 3-5 times now when asking for a normal amount of sugar to be added. The coffee here has become inedible and the workers get annoyed when you ask them to fix it. Ridiculous and honestly a shame for what used to be the best Dunkin in the area. I would have called the store but this has become a systemic issue that is a daily reoccurrence here. Hope this change soon. Manager number on receipt: 282330 Check: 6138

Terrible costumer service. Absolutely terrible. My husband, who is a blue collar worker, doesn't know anything about Dunkin. When he's told numerous times he can't have a specific drink with a meal deal, and no one is giving him options, it's frustrating trying to figure it out, especially with limited drinks on the drive-thru screen. Once we got to the window ZERO interaction from the workers. Didn't make eye contact and didn't say a single word. From 2 different workers. I had to check our bag and drinks just to be sure we had the correct order, since they didn't say a word. Extremely disappointing. Will not return to this location (James City).

This is a Dunkin’ not to miss! Unlike many Dunkin’s, they make their donuts on-site as opposed to being made off-property at one of their distribution points.

A very pleasant visit. Even in all the chaos of a morning rush, they still keep a positive attitude with a smile and a thank you! A clean and great smell when walking in.

I work in this area and have always had great interactions with all the employees but today was just ridiculous. I’m assuming I dealt with the same lady that everyone else is referring to in their reviews up here (older white lady Linda) but she was so rude!!!!!! She just seemed like one of those bitter people that fake smile. Spoke to me as if I were a child because I was looking at MY order! The gentlemen at the register showed me where my order was so I went over to grab it and she just snapped on me, grabbed it back and told me not to touch it!! I’ve been in customer service before and could never handle a customer in that way. The employee standing next to her looked surprised that she’d reacted that way.