Dunkin'

I ordered with my husband a latte, a donut, and a black coffee. Unfortunately, the latte was disgusting. I ordered it hot and it was almost cold, the cup felt warm, but when I drank it, it was lukewarm, almost cold. I wanted it hot because I was feeling cold. They made it twice and it still wasn’t hot. I wasted time and had to request a refund. Very bad experience. I recommend training your employees better, or not hiring people so young who seem to have their minds on TikTok instead of doing their job properly.

This is my favorite Dunkin around here. We have two in North Olmsted, but I go out of my way to go to this location. The workers are SO kind! There have been numerous instances where their kindness has really been the highlight of my day. Hayden and the rest of the team are always nice, smiling and go out of their way to make my experience pleasant. This is also the most consistent location when it comes to drink quality. I’ve been happy with every coffee that I’ve ordered. Thank you guys for being so awesome at what you do and for making your customers’ days brighter. It really goes a long way, especially nowadays. This is my go-to Dunkin now.

We get out the door early and I'm able to make a quick stop so that my 7-year-old can get a donut. His favorite donut is a Boston cream donut. I gave the order for a Boston cream donut, and they put in a regular glaze donut. I'm so very glad that they cannot follow the simplest of directions and ruined the day for a 7-year-old boy. Good job everyone.

Please understand the only reason I gave 2 stars was because the employee was courteous and friendly. I’m not a big DD person but I figured I’d order through my phone to save time - I ordered 12 donuts (4 different flavors) and 2 drinks. I checked in at 10:21am while on the exit ramp of I-480. Pulled into their lot at 10:23am, by 10:33 I was 1 car past the speaker and at 10:38 I was still 1 car from the window. I soon found out why: when I got to the window I had to ask for my drinks to be put in a carrier, then I was told 1 of my choices was out of stock - my deselection was also out of stock. During this time a second item on the original order went out of stock! I then said I’d just take any 12 donuts as long as they aren’t filled. Worker finished assembling my dozen then proceeded

Fast drive thru easy to order and the bacon egg & cheese on plain bagel is a good breakfast sammich w/hot chocolate or dunkenlatte