Dunkin'

Not the best experience. Three workers and I stood behind a complicated individual for 15 minutes before leaving and going through drive through. I get that customers can be complicated but greeting me and acknowledge me goes a long away. I also wanted the large hot or iced coffee with 3 dollar meal add. apparently a large caramel macchiato does not count to that which doesn’t make sense because it’s more money than a large coffee wasn’t explained that well to me just wasn’t an overall great atmosphere. The egg and cheese croissant my son said was tasty, except for the bread was a slightly burnt

The first time I went it took over 30 minutes to receive hot chocolate and there was only one other couple that came in while we were waiting, claiming they were "busy". We decided to give it another chance today and ordered two small hot chocolates, hash browns, and the munchin wicked box (which is super cute, I'll give them that). We were in the drive thru for over 20 minutes until I finally went inside to see what was happening. I never received an apology, just "it's just us two today" but there were only two other people in the store that had already received their items. Lastly, our hot chocolates were practically warm water. They need to get some new management and workers or something. The store is not busy so there isn't a reason things need to take so long at a quick stop breakfa

Ordered donuts for our shop this morning and every single Boston Cream donut had zero cream filling and the topping was sliding off the top. The only other time I had ever tried coming here there were two employees standing outside washing donut trays down with a bucket of soap, and a water hose, in the parking lot. I was sure enough time had passed that improvements had been made. None of the other locations seem to have the same issues. Sad this is an Owasso employee/people problem. Won't be wasting my time on that garbage again. Was excited to finally get a Dunkin after decades of them being gone, but in this economy I'm not paying premium prices on terrible services and/or products especially when there are plenty of other options.

I come here just about every day (I spend lots of money I’m aware haha) the staff is very friendly! My drink (a refresher) always tastes so good and the food good as well. Sometimes the food takes a little longer, but only if I come at a busy time which is understandable. The staff also seem to be unfortunately very short staffed so I understand. Overall, very kind people, good drinks, and good food!

I have tried multiple times to give this place a chance before leaving a low review, but it’s truly in need of a management makeover. I sat in the drive thru for a long period of time, before the gentleman in front of me was helped. I assumed he had a large order, when he finally pulled forward I see he had only ordered 2 donuts! I followed by ordering one glazed and one strawberry. The glazed donut was so hard and stale my daughter couldn’t even eat it. Definitely serving day old or more donuts. Do better Dunkin! I’ve been to other locations and it’s nothing like this.Will not be going back.