Dunkin'

My boyfriend and I came in casually looking for a sweet treat. We were not even greeted by the woman who was working, she actually walked away when we first arrived , and proceeded to act like we were bothering her as we were ordering. I am not sure if it’s because of how we present, and maybe this establishment only has a certain “look” of people who they feel like deserve quality service. We are very empathetic by nature and understand that everyone has their own lives and things they go through, and because of this ,I do not at all like to be this person to do this. However, WE also deserved basic decency and respect. Dunkin has always been a family favorite of mine and I hope the morale of this location changes.

Usually, I love going to this Dunkin. They always make my drinks really good but today I went and it was a lady named Bhavana. I asked to make a Sabrina dream refresher, but with the mango flavor, but that she handed me a different drink that wasn’t what I wanted. I politely told her that this wasn’t the right drink and I showed her a photo on the Dunkin app of what it looks like and then she proceeded to get mad. She said that it was supposed to be made like that but then when I said it’s not, she angrily took it back and then she was asking me how to make it and exactly what I want in it. I told her that it’s exactly what it’s like on the menu because it is a menu item. She then proceeded to show me the ingredients that she had and said “do you want me to put this in” but it’s not like i

They always have very good customer service

This Dunkin’ is open 24 hours Easy in and out from rt 17 Typical dunkin nothing more Store is kinda old needs updating Large parking lot

We visited this Dunkin’ location on (08/30) around 5pm and unfortunately our experience was quite unpleasant. The team member who took and handed us our order—the older gentlemen—came across as rude and dismissive. Having worked in customer-facing roles myself, I know how much impact friendliness and tone can have. If these individuals could engage customers more respectfully even in brief interactions it would go a long way. I hope management considers additional training or adjustments. Dunkin’ has long been a favorite of mine, and I’d genuinely appreciate seeing this location match that standard going forward.