Dunkin'

I stopped at this Dunkin’ Donuts on a whim, and I am so glad I did. The staff greeted me with genuine smiles, and the energy inside the store was surprisingly cheerful for a quick-stop location. Everything was clean, well-stocked, and smelled delicious the moment I arrived. I only picked up a single donut, but now I wish I had grabbed at least three more. The texture was soft and fresh, with just the right amount of sweetness. No staleness, no dryness, and no weird aftertaste like you sometimes get elsewhere. You could tell these were handled with care. The glaze was evenly applied and didn’t overpower the flavor of the dough. Simple, classic, and just plain good. What really stood out to me was how fast and smoothly everything went. No delays, no confusion, no waiting around awkwardly.

This is the worst Dunkin on the planet!! Always slow, always an issue, and now I go this morning and the espresso machine is broken. I order from the app, so I wasnt offered anything except a hot/iced coffee or a refresher. I just paid $8.00 for a large machiato and you want to offer me a $1.99 coffee in its place!! Then I go to the window and my order was practically thrown at me without a greeting, without an apology or any human acknowledgment. Go pound sand!! I will drive to Murrysville from now on!!

This store has much nicer ppl working in it than Murrysville location, but maybe not quite as busy. Drinks are always good, and they are always very personable in this location

Please do this community a favor and close this store. Drive thru is terrible and slow. Inside at 9 Am on a Saturday there out of 80 percent of there doughnuts. They have 10 people behind counter all are lost and need leadership. The equipment is broken. They need to to do a full shutdown for a few months get things in order. How are you out of your product at 9 am. I go to a few of these stores throughout this area and this is by far the worse. Please shut this store down until you can better serve your customers.

Waited 45 minutes for an order placed at 6:30am. I had to leave and sent an employee to find out where the order was around 9am. Order was still not completed. The employees carelessly filled the order and sent her out with a few dirty looks. If the store can't handle online orders in addition to customers in the store, then they shouldn't be taking online orders.