Dunkin'

I am writing to formally document and escalate a repeated and ongoing issue at one of your Dunkin locations. I have visited this store six times within the last month, and the experience has been consistently unacceptable. At this point, this is no longer a service issue, it is a business practice issue. Most recently, I ordered a large iced latte with light ice and received a beverage that was approximately half full. When I questioned the fill level, I was explicitly told by the employee that the liquid volume is the same for all sizes and that additional ice is used in larger cups to make the drink appear fuller. When light ice is requested, that additional ice is removed, resulting in a visibly underfilled cup. That explanation is deeply concerning. If accurate, it means consumers ar

The staff at this location are phenomenal! At a time when customer service is often lacking the staff here go above and beyond! They go out of their way to be kind, courteous , and respectful! The store was well stocked, clean, and efficient. This is our new favorite breakfast stop!

Went there today after a long work day, the person who checked me out was the absolute sweetest. I got my order and had to immediately drive off. I noticed that he gave me bagel bites instead of a plain on plain bagel. No worries- I can work with that. However, I then noticed my drink was nearly full of ice! I know inflation hitting all of us but paying for a medium matcha and getting 6 sips out of it was not on my radar for today.

My mom and I not only went here once but twice in the past couple of days. Both times we had the yummy Dunkalatte. The wait time in the drive thru was not long. The customer service was awesome. I will go to this location again and recommend others to try it too. Keep up the great work!! Thank you for the pleasant experience.

Genuinely the worst Dunkin I’ve ever been to. Even with no one else in the drive-thru, they will get your order wrong. You want light ice? Here’s a cup full of ice. You wanted a warm bagel bite? Here’s a nearly frozen one. You want the drink you paid for re-made? HERE’S THE SAME DRINK IN A DIFFERENT CUP. You want soggy, oily hash browns? You got the right place! Who runs this place? Shame on them. I stopped going a year ago after experiencing issue after issue and decided to give it another shot today. Of course nothing has changed, still the same terrible service and product quality. The Dunkin in New Hope is light years ahead of this one. Save your money or head over there.