Dunkin'

I placed a pickup order through DoorDash early in the morning before heading to college. When I arrived, they couldn’t find my order, and I realized I had accidentally placed it at the Port Wentworth location instead. It had already been a long morning, and I was honestly ready to just accept the loss and move on. But Grace stepped in and went above and beyond to help me get my items. Her kindness and willingness to help completely turned my morning around. She was truly the best, and I’m so grateful for her great customer service. Thank you, Grace!

just left this Dunkin’ Donuts location ten minutes ago, and I’m completely dissatisfied with the lack of customer service. I walked inside thinking it would be faster than the drive-through, but I was wrong. There was only one person ahead of me, yet I waited while employees clocked out in front of customers and chatted across the counter. Not one person greeted me or even acknowledged I was there. After patiently waiting about 15 minutes, I got tired of standing and sat down. From where I was sitting, I could clearly see employees behind the counter on their phones, showing no interest in serving customers. So I left the store and went to the drive-through, hoping for better service — only to be told there was no manager on duty. That explains a lot. This location has been here for year

Came for my friends birthday, we repeated our order twice (my friend) and three times for me and it was still rung in and messed up wrong. We ordered a large Matcha and a medium iced Chai (I will admit, the Chai did have mods, but thats why we repeated it to her so many times when we were asked.) But they were both rung in as coffees. Very disappointed 😮‍💨

So I had a craving for a chocolate doughnut. I went to Dunkin on Park Ave in Pooler. I was shocked after i opened the bag. It looked like someone had ate these doughnuts and threw them back up. I called the store and I asked for a manager. They told me there was not a manager tonight on their shift. I explained to the young man on the phone what the issue was and how the food looked. He said sorry thats just how they have all looked today. I would surely like to know where the manager was when they are serving food that looks like this!! And if the food looks like this imagine how unsanitary the kitchen must be!! This company really must not care what their employees are serving customers or they would have some type of manager or supervisor on shift. Dunkin you have lost me for good this

I ordered a medium hot caramel latte. I received warm milk with no coffee…. How is this possible.