Dunkin'

I Have many health issues and finding things to eat while out can be challenging, however I find the Egg & Cheese wraps are something I can eat with no issues. However the other day I got more than I am used to getting. Not sure What exactly what this is but driving down the interstate I knew something wasn't right, thinking it was a hard piece of tortilla I removed from my lip and about had a crash when I seen that it wasn't egg, cheese or tortilla 🤮 I pulled off interstate to further inspect and I'm not sure if it's an insect, piece of food or what but it's definitely not what I was expecting! I immediately got sick to my stomach and I called Dunkin corporate to report what I had found. After getting my information they had a regional rep call me. I sent pictures and her assumption with

Went to Dunkin today, we are regular customers that spend alot of our hard earned money at the Prattville, Al location. When I pulled up to the window to get our order, I ** said hello, the girl at window did not say anything! Then when we left, I * said thank you, she didn't say anything! I do not appreciate her attitude! I work very hard for my money and your employees can't even say hello or thank you! If this continues I will we taking my business elsewhere. You now have a very rude employee now working at this location!

**As far as I can tell, on Google you can only edit an existing review, as opposed to writing an additional review...so I'm editing** I believe that this Dunkin' location has somewhat recently come under new ownership, as it is a whole new crew. Initially, I was worried because I did like the former crew/management; however, this current/new'ish manager/crew is FANTASTIC!! Much like my other review, this isn't about the food, since Dunkin' is Dunkin'; this review is about the people and atmosphere. It has such a warm and genuine atmosphere. The warmness and sincerity of the folks there is amazing. In my opinion, that atmosphere is rare. If you appreciate friendly and welcoming people that want to provide you with excellent service, I HIGHLY RECOMMEND frequenting the Dunkin' in Prattvil

It's probably the most disappointing Dunkin' Donuts location I have ever visited. Stale hard bagel and cream cheese was barely there, let alone the extra I had requested. Coffee order was a 1/4 correct.got home and added my own cream and sugar. Staff seemed more concerned about their phones and daily going ons than customer service expectations. Will not re-visit.

I would NOT recommend this Dunkin’ Donuts to anyone!! I would give it 0 stars!! Ordered 2 drinks in the drive thru and both were wrong. Parked and walked inside. Walked up to the register and stood there, and continued to stand there. One employee walked over and looked at me 3 times. She never spoke or anything. I stood there for 5 minutes. The chic from the drive thru finally walked over. I told her that my drinks were wrong. She argued with me instead of offering to remake my drinks. She was SUPER RUDE!!! So, instead of arguing with her, I trashed my drinks and walked out!! I will NEVER visit this particular Dunkin again!!!