Dunkin'

I ordered a medium cookie butter cloud latte today. The employee got mad because I asked for a different lid. Then I realized she did not put cookie butter cold foam in the drink. I have this drink mutiple times so I am sure that she forgot to add cold foam in it. So I came back and nicely asked her to add cold foam to the drink. Then she yelled at me and said that she did add the cold foam . She kept talking to other employees something that I could not hear it. She was so disrespectful to a customer. I don't know why she made it so hard to add cold foam for me. Maybe because I am Asian. I don't know. Then a guy employee ended up giving me cold foam ( not cookie butter CF ). Now I understand why they have so many bad reviews. I am so upset and NEVER came back.

The girl who was taking my sister and I’s order wah beyond kind and helpful ! But a customer behind us was honking at us to hurry up as we ordered 3 items . Then when we got our chai tea they forgot the cold foam and the after taste of the chai was super off almost like a cleaner . my sister and i each took two sips and needed to throw the drink away . My bagel bites were burnt as well . But the donut holes were good according to my son .

I ordered a mocha nut matcha and they didn’t even fill up the cup. The matcha was filled half way of the cup and chocolate cold foam on top. This is so disappointing. If we’re spending our money on drinks and food we expect it to be made the right way and we expect the amount we’re paying for. I could’ve paid for a small for this amount.

This Dunkin’ is, unfortunately, the closest one to my house—otherwise I’d gladly go anywhere else. Most visits feel like opening a box of chocolates, except every flavor is a different attitude problem. And I’m not ordering anything custom—just regular menu items—yet I still get the “How dare you order coffee at a coffee shop” vibe more often than not. To be fair, there are at least two employees who actually seem to want to be here, and they’re the only reason this place isn’t a complete disaster. But overall, customers shouldn’t have to gamble on whether basic courtesy is available, The staff on Sunday it on February 15th Made me finally want to write this review.

So I went around 6:30 to Dunkin twice now and every time I’ve came there’s this rude girl who sits there and catch the attitude with me and then I get to the window and every time she asked me do I want my change back or am I gonna tip and when I tell her no she sits there and roll her eyes or gives me bad customer service because of that Today I went to go order something using a code and I told her to take off the bacon jam and she said so do you just want something else and I told her no because I had to buy that to get the deal and she just laughed on the mic And said anything else, and then when I got to the window, proceeded to ask me about tipping her I handed her $11 my food was six dollars. Yes, I want my change. Both times that I went I remained calm and nice regardless of her to