Dunkin'

Dunkin needs to get this store under control I am not somebody who leaves bad reviews but morning after morning I try and get my breakfast and head to work and every morning the donuts are at least a minimum of three days old and have obviously been sitting on the open shelf. The donut holes have no frosting on them and are completely shriveled up. Extremely un appetizing. Constantly out of everything just due to not being prepared and making it the same morning. Really disappointing location

I walked in to pick up my order and was not greeted. And that's fine. They're busy. There was nobody in there, but they were busy with drive-thru, I'm assuming. Anyways, I'm waiting at the counter. There are other people in there with me. I'm still not spoken to or greeted, so I look over and I see the little cute coffee cups. I go and look and wait to be greeted. Two girls came in, went straight to the counter, were greeted, got their order immediately, and went to go sit down. I saw that I went back to the counter from looking at the coffee cups and I was still not greeted or acknowledged at all. I waited there. I waited and then finally I said excuse me and the two employees add Duncan looked at each other like I wasn't inconvenience like I shouldn't have been there asking excuse me. It

My coffee and bagel taste amazing but the customer service was awful! No one was engaging, they were quiet and when they spoke to us it was short and rude in tone and body language. When taking our order, instead asking and educating the customer to help us figuring out what we had order before they were rude, sarcastic and stating “ this Dunkin’ all we have is ice coffee”.

I ordered a simple everything bagel toasted with nothing on it. At first I got bagel minis, and I went back and told the workers I just wanted an everything bagel toasted with nothing on it. I should’ve checked the bag before I left but I trusted it was simple enough to get right. The bagel still had a whole bunch of cream cheese on it. Don’t know if it was a miscommunication but I thought I was clear enough. I didn’t have time to come back a third time. Photos show after I scraped it off because I’m lactose intolerant.

Zero stars if possible for the rude customer service. Manager has no manners and calls customers insulting names in front of her employees, and they joke about it in front of you. Don't go to this location. Needs better staff, and more importantly a better manager.