Dunkin'

I did an online order for a dozen donuts, iced coffee and 2 orders of bagel bites. When I got there I was told they ran out of donuts. Totally understandable, I asked if they were able to give me a refund for the donuts. The worker there had to call her manager to see if they were able to. The manager was trying to walk her through how to do it. After a few times it still wasn't working. She said the only thing they could do was either I could come back tomorrow or call customer service. I explained I lived about 30 minutes away and was not able to come the next day. I asked if they could transfer the order to another Dunkin closer to me they where not able to do that. I also suggested if it was possible to just put my refund on a gift card. She said she was not able to do that ei

Just went there today. Drive thru was busy so I get ny 4 year old out of her car seat in the rain to go inside. Waited no one waited on me or even say we will be with you. So I played my donut order on kiosk. The girl 5 mins later asked if I had an order I said yes. She printed the labels and just stuck them to the screen. Then a guy walks in for a coffee. I said it is not faster to come in im here for a little while. A guy comes from the back said we are short staffed. I totally get being short staffed. Then he comes out waits on the guy who just walked in. When he was finishing I asked is someone working on my order. To which the guy got rude we are just 3 of us. I said I understand but I also understand I have been standing here almost 20 mins and you come out and just wait on the g

I am not a big fan of Dunkin but wanted some coffee today. As soon as you walk in there, people are just standing around waiting for their food. I waited in the line for what felt like 15 min just waiting for someone to come to the register and notice the long line that formed when they were only making the kiosk orders. All you hear is the employees talking about how they wanna go home and just complaining. None of them seemed as they were management all young girls. As I am watching them make my drink the girl uses the very last of the cold foam on my drink (there wasn’t much in the bottle) she throws the bottle away and doesn’t even open a new bottle to put more cold foam on my drink, she just left it like that. So now I have a drink that has cold creamer instead of cold foam. Awful.

At this point what is the purpose of putting things in the oven? All my food was extremely cold. I’ve been trying not give a bad review but this keeps happening. The hash browns are mushy, the bagels are never toasted even if you ask for double toasted. This sandwich is the Sourdough. The eggs were freezing cold. Like it got taken out of the fridge and put directly on the sandwich. The bread wasn’t toasted more than 30 seconds I bet. The only positive was that the people were pleasant. The negative they made the food. There are standards that are not being met in this place. I’m done.

The cashiers are awesome always pleasant. However this place sucks!! Always a long line of cars no matter what time of day it is. Coffee is either cold, not flavorful or has coffee grinds in it. I told myself this is the last time I’m coming here, I’d rather go to the one in effort. Absolutely too slow. 15-20 minutes in line is unacceptable.