Dunkin'

Long story short, ordered a birthday cake for my son here and it was a sheet cake with a customized picture on it. I did it and paid on the app and it was simple. I wish that there were more options for just ice cream cake (either cake options with ice cream options or the signature chocolate and vanilla fudge crunch cakes for customized cakes at least, they do have lots of others with different flavors but not the ones he wanted). Anyways, the morning of my cake order (5pm pick up), I got a call from Baskin Robbins and it was a very kind and concerned staff member who said she was doing my order and there was a slight issue with the quality of the picture. I panicked but she reassured me that she would make it perfect. She asked me to text her the picture and she would take care of it. Sh

I am not sure what is going on. There is a woman working here by the name of Nicole. I am not sure why she is still working there. She is rude, offensive, and makes people nervous and uncomfortable. I spoke with the manager more than once, more than twice; it doesn't seem to matter that we, as a community, stop there daily and are harassed and made to feel uncomfortable. This establishment thrives on the community, so at the very least, this woman should be evaluated and retrained

⚡Lisa - Update✨ Ooooh! AWESOME sausage, egg & cheese croissant! Way to go! - Lisa Lichelle ✨ ⚡Lisa - UPDATE✨ Their so friendly & efficient. Dunkin has the BEST bagging system. Bag liner cardboard support and stick seal. Bravo on that! ⚡ Lisa - This Dunkin had the Best Rainbow Donut. Best Donut EVER OMG 😱 - Lisa Lichelle ✨

Offensive young girl at counter Talks back to u when u tell her that something wasn’t right Need to retrain her in customer service or fire her

If I could I'd give 0 stars due to the way the manager handles her employees. She is extremely unprofessional. Even when told that I have a disability and that the employee that was giving me issues and was clearly instigating the situation. I had to ask the manager to ask her employee to stop speaking over me as I was trying to solve the issue. I also had to repeatedly say that I felt I was being harassed after the employee was becoming hostil. It wasn't until I said that I was going to contact the police and write a review online that they gave me a discount. The problem with the employee continued even as the manager was fixing the issue. Never have I ever encountered such rude employee's and manager at any retail place. The manager had no control over anything and did nothing unless to