Dunkin'

Over-priced and down-sized items. Breakfast sandwich came w/o and condiments (salt or pepper) No Napkins, clerk stated they are all out. costly iced bvg. was 90% ice and about 10% bvg. The bakery item was approx. 20% smaller than they used to be and cost more. Best selling item (Apple Fritters) were discontinued last year. And they are expecting tips to be placed at the order station, and again at the pick-up station. This facility is absolutely pathetic. Don't waste your time stopping there for anything. If it was possible to post zero stars, that is what I would do.

Someone came back from their cigarette break, and just started bagging food without gloves OR washing their hands. LITERAL CIGARETTE ASH ON THEM. They TASTE like cigarettes. Im about to throw up.

Meanest customer service experience I have ever had. I WAS a regular customer until the male manager of this location mocked me under his breath in the drive thru line when I could very obviously hear him. I am going to be telling all of my peers, friends and family to avoid Dunkin from now on. I have never felt more insulted.

Younger man was extremely rude in drive through, makes customers feel uncomfortable, when getting food he was complaining about his job, meanwhile a older lady handed me my food and drink without a attitude and said have a good day. Customer service is their job, if they can’t handle not having an attitude with customers who aren’t being rude. Then they need to be retrained or fired. Simple. Do better.

I work in saco, I’ve gone to this Dunkin every morning or every other morning for 3 years. Hands down the worst part of my morning, is getting up to the drive through speaker, just to hear that miserable old man go “YAAP WHAT CAN I GETCHYAA”. Without a doubt the most miserable human in the establishment at any given moment. Pulling up to the window and seeing how the women working near him don’t dare to even interact with him. Its disgusting. He’s blatantly rude, loud, and condescending. The fact that he hasn’t be fired yet is beyond me. Once again, the worst part of my day, is having to interact with him.