Dunkin'

This Dunkin location in Sharon Hill has good Dunkin food but the customer service is bad. When trying to get a staff members attention giving out an order in the inside pick up line. She tells me to wait a minute, then noone helps me out for awhile. While the only item I've ordered was a iced coffee that was sitting on the counter as soon as I walked in. I still didn't get no help for a while. So I just grabbed the Ice Coffee and confirmed my name on the cup and I just left. I rather go to a different location to deal with better customer service.

I gave this place two chances I went in the one time asked to use the bathroom and was told I was not allowed to use the bathroom even if I was a customer so I chose not to go in; then I gave them another shot. Pre-ordered my coffee walked in 10 minutes later, still did not have my coffee they were only really concerned about drive-through waited around another five minutes.still no coffee. Told them I had to leave. Still no coffee. Came back 25 minutes later my coffee still was not made. This place is horrible.

The woman over the drive thru intercom was having a side conversation while taking my order. I repeated my order multiple times and she still got the entire order wrong! Then I get to the pickup window and the woman argues me down about me ordering a berry burst when I said peach sunshine 4 times!!! After making the correct drink she hands it to me and says this is not what you ordered and rolled her eyes! If it wasn’t for the fact that my daughter said let it go she would’ve had that drink thrown in her face! Every employee at 1100 Chester pike in Sharon hill is disrespectful and whoever owns this location should hire all new staff members asap!

I like this location because it’s very close to me. I drink decaf coffee but every time i order the coffee is ALWAYS cold. I don’t know if it’s because a lot of people don’t drink decaf but it’s ridiculous that i always end up getting cold coffee just because someone doesn’t want to make a Fresh brew

Poor establishment, its 6:00 PM , the hours show as 8PM. i wanted to get a quick pick me up coffee since i work on the road all day. & at the speaker they asked what i wanted, all i asked for was a iced coffee. I kid you not they told me they were closed even though they just asked me "how can i help you" i guess making a small iced coffee was to much of a effort so they have to resort to "we are closed" after they hear your order. Lmao unbelievable.