Dunkin'

This used to be my favorite Dunkin location. Despite the fact that, for years, they have had very limited donut options after noon, the customer service used to be so great that I visited anyway. Then, the people who made the experience great, either left or started working less. The people who took over did not measure up to those who left. Suddenly, in addition to the limited donut selection, my cold brew consistently tasted burned or stale, as if they had not made a new batch for the day. So, I started avoiding this location and going to a different one. I haven’t been to this location in months. But today, the location I’ve been going to was closed for renovations, so I ventured to give this one a try. When my mom and I walked in, we stood off to the side because she wanted to look

I witnessed an extremely unprofessional and uncomfortable situation during my visit. A customer came in, and the manager loudly yelled across the room to another employee, saying something along the lines of, “Yeah, remember when his credit card payment declined — he owes us four dollars.” This was said publicly, within earshot of everyone, effectively shaming the customer over a past declined payment. There was absolutely no reason to handle it this way. If there was an issue, it should have been discussed privately, not broadcast across the store. Publicly embarrassing someone over four dollars is unacceptable. Because of how poorly this was handled, I will never return to this establishment and will make sure to visit another location instead.

The employees put their whole badusssssy in this. 10/10. Hope their pillow is cold on both side for the rest of their life’s!

Really enjoy their Boston cream donuts and love their Iced signature Latte. Shout out to Mandy & Emily. They not only remember their customers' names but are incredible to the customers regardless of their age.

Saptama was amazing! She was quick, friendly and funny. My drink is perfect and my food is hot!