Dunkin'

The counter people were nice but the cook spent his time making food and I waited for 20mins for my meal and never got it, I canceled the order because im not waiting for a SANDWICH and giving my food to another person. Focus on the drive thru and not accommodate for the people inside do better. Laziness is NOT good for ANY business. Or hire more people.

When I first started coming to this Dunkin, it was fine. But over time it’s become painfully obvious that the staff simply does not care. Customers are left sitting in line forever with zero acknowledgment no apology, no explanation, no sense of urgency. Just silence and attitude. I have genuinely never experienced customer service this bad. There’s no “please,” no “thank you,” no basic human decency—just ugly, dismissive behavior from people who act annoyed that customers even exist. The assistant manager, in particular, seems completely incapable of problem-solving or leading a team, which explains a lot. People spend their hard-earned money here, and it’s unbelievable how little respect that’s met with. This business quite literally survives because of customers, yet the staff behaves

Two weeks in a row I’ve gone in there and they walked around me and pretty much served others before me! Last week they made every drive through order when my son and I were inside and took forever to give me my coffee. I tried to give them the benefit of the doubt so went back again today… same thing! The guy who took my money in the drive through went to the register and the girl finished my drink and sat it on the counter and ignored me! I sat there for 5 minutes in the drive through watching them look at me! I had to eventually ask another girl for my drink! Trash service! I will NOT be going back! I work in HR in a customer service industry and that’s horrible customer service!!

Stood for 10 minutes at the front of the line, no line. They ignored me and were only serving the drive through. They have no donuts in stock ever, so that is why I came inside. Whoever is managing this location is a hot mess. The inside is not clean. Trays laying on the front counter. Blenders everwhere. Its been this way for the past couple years. I told my kids, let's go, they are not going to help us. Walked out and no one even said anything.

The customer service was horrible. The cook had a nasty attitude was loud and served me over cooked food. She was yelling in the back and could clearly hear her from the drive thru when I politely came back for it to be fixed. All you could hear was her in the background saying “it’s not burnt” repeatedly. She could have had a bad morning, but that doesn’t excuse bad manners and attitude. I wanted to just give everything back and ask for a refund but instead I just took the next sandwich and left. I didn’t want the situation to get worse. I won’t go to this location ever again.