Dunkin'

I ordered donuts on my phone and was told they didn't have all the flavors I wanted! I went into the store and saw they only had three or four flavors left! I asked if I could cancel the order or change to a drink, but she said no! I asked if I could ask the manager, but she said they didn't have a manager. I left angrily, having lost $16!

I had a nice experience here! The store was very clean and the display cases were beautiful and full! I wasn't greeted right away, but there was a shift change happening, so that seems normal. My coffee was exactly perfectly prepared, and my donuts were beautiful. It probably took 5 minutes total. I hadn't been inside a Dunkin Donuts since 1989, but this coffee is so good!

Run for your life, I worked in a fast food restaurant when I was young if you don’t want the job, don’t take it. I unfortunately have a relative who likes their food here I have never waited less than 20 minutes. God forbid someone they know comes in. They will be moved to the front of the line and you’ll be waiting 30 minutes. I would rather sit at the DMV every day for a month than the walk-through Dunkin’ Donuts doors again at the Vestavia location

Dunkin’ drinks and food are respectively similar to other locations. Customer service is non existent. So much pushback, angst, and unfriendly responses from staff. It’s shocking how much effort was put into being condescending and rude to unassuming customers. I watched it, then it happened to me. Why did I give them my money? Just wasn’t worth the trouble. Learn to respect your customers please, Dunkin staff.

Very rude staff. Worst customer service ever. We ordered only 2 drinks. We were asked to pull further down below and wait for our drinks. We stood there waiting for 15 mins when I decided to go inside to check on what’s going since there were no cars that were on the drive through window. When I went inside I found our drinks waiting on the counter while one of the staff was idling there on her phone. The girl who was taking the drive through orders was extremely rude. Will never again come to this dunkin.