Dunkin'

Worst Dunkin' Donuts ever. Terrible management, place is not taken care of, carelessness, negligence. every time or every other time, something is wrong. Most of the time I leave dissatisfied and it's been happening more frequently. Either they have to clean the machine and I can't get my coffee, or "hot" coffee served at room temperature, or there are no more donuts, or the register is not taking Google pay or the physical card, then the manager asks me, "Do you have cash?" It's 2023, people still carry cash? Seems that America crawls on Dunkin. The management needs to change for this place, otherwise they're going to run it into the ground. (Part 2) 5 months later, I try to give them a chance and, nope, same incompetence as always. Pic to prove it below. Burned bread. Great job👏👏👏

Came in to get my mobile order at 12-10pm. The two young ladies that were in the front taking the orders were playing around joking around with peoples orders and when my order was done i grabbed it and left to my car. As I get to the car and start taking my items off the bag to give it to my kids I see the order of harsh browns was missing I went back inside to get what I paid for. The one that was taking the orders talked to me rude saying next time check before you leave it’s your fault you didn’t receive them. This is totally unacceptable, I have worked customer service for years and I know this is not acceptable at all. No wonder this location keeps on hiring new people every month

Customer service is HORRIBLE . No one greeted me as I entered. As I’m entering a woman was mopping the floor, I open the door she just starred at me and my child . I go to the register, the women did not even ask what I wanted. As I’m leaving no one still said anything . I will NEVER come back to this location!

*1/5 Stars - Beware of Overcharging and Poor Customer Service* I'm extremely disappointed with my recent visit to Dunkin' Donuts. Not only was I overcharged for a small hot chocolate ($18.81!), but the staff also denied taking my order when I confronted them about the mistake. To make matters worse, I was given the wrong receipt initially, and it wasn't until I checked my credit card notification that I discovered the error. The lack of accountability and poor customer service I experienced is unacceptable. As a customer, I expect to receive accurate orders, fair pricing, and respectful service. Unless you enjoy being overcharged and disrespected, I'd advise you to steer clear of this Dunkin' Donuts location. Always ask for a receipt and double-check your order before leaving the store

"I watched someone make a coffee smoothie and decided I wanted a strawberry smoothie instead. When the young lady clocked in around 11:50 or noon and came to the register, I asked for a bagel twist and a strawberry smoothie. Her response was, 'We do that later; you can’t get one now.' She didn’t specify when 'later' was, just that I couldn’t get it at that time. I said okay, but it left me wondering why there’s no clear notice about when smoothies are available. The service felt poor, and her attitude wasn’t helpful at all. Disappointing experience."