Dunkin'

Found this bug in my food. Been coming here for years, despite the poor customer service i’ve received more times than I count. This was a convenient location but after this, i’ll go to any other Dunkin before I ever come here again. The solution to fixing this was a $5 gift card from this franchise. It’s really clear the owners of this Dunkin don’t care or know how to run an efficient business.

Without a doubt, this is the best Dunkin’ I’ve ever been to. The place is always clean, the atmosphere is welcoming, and the customer service is excellent. The staff is friendly, fast, and always greets you with a great attitude. My order is always made perfectly, and you can tell they take pride in their work. I highly recommend this Riverdale location if you want great coffee and a great experience. Definitely the best Dunkin around!”

I usually enjoy coming to this Dunkin’, but over the past few days I’ve had several disappointing experiences at the drive-thru in the morning. The staff had a poor attitude, my orders were incorrect, and items were missing or charged wrong. When I asked for corrections, I was met with more attitude. I understand the job can be stressful, but professionalism and good customer service are important. I hope management addresses this and improves the experience.

I came stood there trying to order for good 10 min I got ignored, then the employees started to argue between eachother, very uncomfortable 😣😣 also mismatching orders, then more argument.... Real bad and unfortunate experience...

Very hostile environment based off of a question asked to the manager. Then the manager started talking with his other employers and standing in one place, trying to intimidate the customers, especially the one with tattoos.