Dunkin'

This was my first time at the Wheeling location, I spent $20 for the new cookie butter cold foam latte, the loaded hash browns and the donut holes. The latte was amazing, 10/10 recommend. The loaded hash browns, for the price point, I thought I’d get more. Instead I got like 5-6 cold as ice hash browns with a teeny bit of cheese and bacon on top. Had to heat it up when I got home and it was super salty. If I could give it a negative number I would. The donut holes were stale and I specifically customized my order to get wicked ones. There was no wicked ones in the bag whatsoever. I normally don’t leave reviews or complain at all. But I was super disappointed. Sorry

I placed an order on the app. When I got there they said the espresso machine was broken. Not their fault, so not a huge deal. However, I was offered a drip coffee as replacement. Considering I paid more than double what that would cost, I asked for a refund. I was told to go to the manager, so I did. She just left me standing there for several minutes while she messed around with receipts. I ended up leaving, so I wouldn’t be late for work. I tried contacting Dunkin’ and was just ignored. I guess I’m just out $5. I rarely came here, anyway, because the service is always slow and rude. Definitely will never be back!

Customer service there is a joke. I asked for a couple extra squirts of flavor, and she very rudely yells, "I can't just give that to you! It's 90¢ more per squirt!" I cannot believe that after all the money they get by overcharging their customers, that they worry about charging their customers per squirt. And, when I went into the DoorDash App, to take a look at the prices, DoorDash doesn't charge for the 1st 7 squirts of flavor, so that store associate is wrong, and therefore, should be held accountabe. I dealt with that store associate at 2:05pm, today(1-27-26), and she wasn't wearing a name tag, or badge. I hope that a Supervisor, or store Manager teaches her a lesson on Customer Service, and using manners. There was no need for the disrespect. Thank you.

This is the worst Dunkin I’ve ever been too. My order is never correct and always miss g at least one item. The manager is less than one star worthy as he has been zero help and actually gave me attitude because I complained. Wish I could give less than one star! Go to Moundsville if you’re able to avoid this location!!!!

I just went through this drive thru and my order was messed up. I called and Kay handled it so politely and professionally, apologized for the mistake, and offered to fix it/replace it in the future. I felt so weird calling but she was so nice and cool about the whole situation I’ll definitely be going back to this location in the future thanks to Kay (: