Dunkin'

Stopped here at 9:30 AM on Christmas Eve and asked for half-dozen glazed and half-dozen strawberry with sprinkles, they didn't have any of them at all. They didn't even have enough glazed donut holes to make a 20 count box. I made an order whatever I could to take to work, and this is what I opened when I go there. For $9, this was the worst 6 donuts I've ever seen. Just for the 6! And the donut holes were so dry like they were from the day before. When I called to voice my complaint, the "acting shift lead at the moment" said he would take my issues into consideration and let the bakery they get the donuts from know about it so in the future "hopefully they can do better" No offer of replacing them or anything. The only reason I'm writing this review is because the customer service was ab

In the past I’ve had issues here with them giving me a half empty matcha. Matcha here is about the same price as Starbies. However I’ve decided to get it here, but with that I was about to give up and stop coming however Ameri? (The one at the window) Made me want to keep coming! Such a kind person and fixed my drink! Thank you so much! :)

I would suggest checking your food first before leaving. This is the second time (within months apart) that I order for an avocado & BACON toast & don’t get the bacon but do get charged for it. I asked for a caramel iced coffee & received a caramel swirl instead both 2 different things. The coffee was my fault for not checking my receipt & cup before leaving .

SAVE YOUR MONEY! THEY UPCHARGE This loction in windcrest upcharges nearly $2 more. Pictures attached shows 15mins down the road I got a brown sugar shaken espresso (medium) for around 5 dollars, though at this location it rings up around 7 dollars for the exact same item size medium too. Only noticed this difference yesterday, and yes I understand franchises can set prices differently but nonetheless 2 dollar difference is alot. It shows on the receipt a "San Antonio 1" extra charge of .55, higher then the state tax of .45. As well as a automatic tip of .72 that I was next asked about giving mind you. For those reasons I gave a 1 star, I dont blame the workers but the owner and their greed.

I don't like writing a review but enough is enough. I've been coming here for a while now because it close to where I live. And every time I get coffee the mess it up so bad that it leave a bad taste in my mouth. I ordered a COLDBREW and they assumed I wanted cream and sugar. Then I asked them I just wanted a cold brew with foam top like in the app. Instead they gave me a black coffee with foam on top. Seriously taste nothing like a cold brew. I threw it away wasted my money, tip, and donation. Dunking Seriously need corporate down here or something and train these people.