Dunkin'

I had one of the worst customer service experiences I’ve ever had at this Dunkin’ location today. I placed a mobile order and, once I reached the speaker, tried to add one additional donut that was not available through the app. The woman taking my order was immediately rude in her tone. She asked whether I was paying with card or cash, and when I said card, she told me I would have to park and come inside because the drive-thru card reader was not working. This was extremely frustrating considering the drive-thru line was insanely long and I had already waited a significant amount of time just to reach the speaker. In my opinion, guests should not be inconvenienced like that, especially when a mobile order has already been placed. To avoid further delay, I agreed to pay cash and also or

I like this Dunkin. Friendly staff and they always have donuts. So many DD locations down here run out of food items. I never had that here.

This is the slowest dunkin I have ever been to and the people taking the orders are always rude. I’ll stick to going to Starbucks moving forward. Also this is the only dunkin where I’ve been told “it’ll be at least a 20 minute wait from the moment you order at the drive thru. Would you like to order or leave?”. What kind of customer service is that? Never in my life have I experienced that at a coffee place. Also, another time their credit card machine wasn’t working and they asked the drive thru customers to park and go inside instead of figuring out how to efficiently help those that needed to order in the drive thru. This place is just a mess

This may be even poorly run Dunkin donuts I've ever been to. Somehow both the drive-thru and the dine-in are both completely backed up by about 20 minutes for simple coffee and breakfast sandwiches. The employees inside seem lost and confused with every single order that comes in. It's unfortunate because I like Dunkin donuts but at that point I'd rather just go to Starbucks.

Literally the slowest Dunkin I’ve ever been to in my life. No matter what time you go and even if you place a mobile order an hour before you get there, you will still wait at least another 20 minutes just for a single drink. But the staff is so friendly and polite.