Dutch Bros Coffee

I’ve been a regular customer at Dutch Bros for a long time, both personally and for company drink runs. Today, I was told it would cost an extra $1 per drink to request light ice. That’s pretty frustrating considering how much ice is already standard in the cups. Asking for less ice isn’t asking for more product or a customization that adds cost, it’s simply asking not to have the cup packed with ice. Charging extra for that feels unreasonable and honestly out of touch, especially with rising drink prices already. Unfortunately, this policy means Dutch Bros will be losing not only my personal business, but also our company’s regular drink orders. Disappointing experience from a brand I used to enjoy supporting.

I had such a great experience at this Dutch Bros! The girl who took my order was seriously amazing (allie) — so kind, welcoming, and went above and beyond by hooking me up with free drinks, which I truly appreciated. I’m a lead at another Dutch Bros location, and I could really feel the care and intentional customer service here. The energy, friendliness, and attention to detail were exactly what we strive for. Huge shoutout to her and the whole team for making my visit so special. Keep up the awesome work. 💙☕️ thanks Spanish Fork!

You might want to remind your employees it’s more important for them to take care of customers rather than have a social hour in line. Just watched an employee for 5 minutes have conversation with a car with a long line of cars behind me waiting to order. Zero awareness. The people inside had to tell her to start taking orders, and then after that still proceeded to not end her conversation. Beyond annoyed today with the disrespect.

Gosh I have been patient with the Dutch Bros in Spanish Fork. We spend so much money getting drinks regularly. This is my 5th issue at the Spanish Fork Dutch Bros. I normally never have an issue in Payson so I always want to keep giving Spanish Fork a chance but today was my limit. A medium green tea and the cup it literally packed with so much ice I got 5 total sips from it. That’s ridiculous and if this is how you save money by shorting your customers I won’t come back.

Got the strawberry horchata Chai really tasty and good literally took 4 medium sips and was literally gone way to much ice and hardly any drink the top part was the whipped cream