Einstein Bros. Bagels

One of the best bagel places in LA. We got the Lox and Texas Brisket. The Lox stood out; red onion, tomato, capers, cream, and salmon. Great place for breakfast with good price and location.

This location was not particularly busy when we visited, but the staff still took over 10 minutes to fulfill our order. However, this isn’t the main issue - they completely burnt 2/4 of our bagels, and added cream cheese to a sandwich that had specifically asked for none as the only modification. Fortunately the staff did remake the bagel, but only after we had left and come back. They should’ve checked the product coming out of the oven to make sure it was fit for human consumption before serving to customers. It feels as though they were trying to ‘get away’ with poor, brisk service and food. While I don’t have strong feelings for or against Einstein Bagels in general, this location is definitely one to avoid.

The attitude the main lady gives here is crazy. It’s so interesting that there’s so many reviews about it but nothing is done. No one here is happy to work here. Something that looks like Mold where the orange juice is. Got my order wrong. If you want to come here just do yourself a favor and go to Noah’s bagels instead, same menu but way cleaner and better customer service. Such a shame since I really do love Einstein bagels but this location is not it.

Very poor service in regard to taking telephone orders for pick-up. Often their phone rings without being answered. No voice-mail. No option to email the store to place an order. So if you don't wish to use a delivery service - you are out of luck with making advance orders. Which are essential for a large order. Adding a voice-mail option and/or a direct email option is being customer-friendly 101. The corporate owners of Einstein Bagels don't seem to subscribe to common courtesy to customers. And don't seem to care about losing business.

I’m not even sure if they still charge for slicing the bagel, but because of that experience, I just don’t go there anymore. That one incident was enough to make me never want to go back to that bagel shop.