El Pollo Loco

I ordered a 4 piece with two sides. They were grilling fresh chicken when I arrived. The chicken they gave me must have been cooked 2 to 3 hours prior. The flavor was really good however all my chicken was super dry! I would bet this restaurant has no timers on pre-cooked chicken.

My husband picked up a grande bowl for me and I was so disappointed! It was mostly beans and rice and no cheese or cabbage! It’s not a bowl without those 2 items!! It was very bland!

First and last time going. my chicken was extremely dry almost inedible, they gave me mashed potatoes without gravy and didn’t get the sauce I requested

Good food at a great price, but the customer service is really rough! They were unorganized and probably weren’t following their training. All orders had an order number, but instead of calling that, they called customer names, or descriptions of meals. It took forever to get our food. They gave my burrito to someone else, who brought it back. They then turned and handed it to me. (I just hoped they hadn’t opened it or tasted it.) Overall, it was like a bad SNL skit.

I literally went to eat here for months because the sweet cashier was very engaging and fun. Then she quit and I found myself still going so it turns out I actually like the food. Bravo!