El Pollo Loco

Food was good but something I've NEVER seen at an El Pollo Loco. They "ran out" of breast meat. Paid extra for the 3 breast meal and when the food was served, they gave the smallest wing and said they had no more breasts and it would take at least 40 minutes to make new ones. Based on what happened next I would have to assume it's due to horrible leadership. As a manager, how do you see you're running low on an item and not get the staff to cook more? After we were given the wing instead of what we ordered, we asked to speak to the manager and we're told that we would have to wait since she was cooking. After about 5 minutes of waiting, I asked for her again and it turned out that she had gone on her lunch break when she finished the cooking when she knew there were customers asking for h

Arrived there at 9:55. Sat at the drive-through and no one responded. Pulled up to the window and see they were cleaning and laughing. It says they close at 10:30 online and on their website. If anybody knows how irritating it is to leave your cold house in your pajamas to go pick up only to see they are closed then I’m sure you understand.

Best El Pollo I've ever been to. You'll get incredible food at fast-food prices. This is my go to for comfort food. Love this spot! Everyone is always extremely nice and the food is fresh.

The booths are comfortable and there’s free Wifi. The staff is friendly and provide fast service. Those are the main reason I gave 3 stars overall. If it were just the food, this would be a 2-star review. While the 3 Tacos Al Carbon combo is a value at 7.99 with chips and salsa/guac, the tacos just taste like cilantro and onions. The chicken is flavorless. How do you screw up chicken on the grill when that’s your focus? Get plenty of hot sauce, you’ll need it! It’s pretty flavorful, smoky with a real kick. The salsa is flavorless, as well. I came here because they take EBT at this location.

Great quality & quantity of food, great service. Drive thru is always speedy - well, except when there's 5 cars in line, but what can you expect then? We always come here for the Family Meal deals when we get the coupons in the mail - 4 meals for $30? Yesplz!