El Pollo Loco

I had a drumstick in my family's order that strongly tasted like soap. One drumstick was totally fine and good, but the second one straight up tasted like it was in a soapy sink before being grilled and I immediately spat it out and washed my mouth after. I called the number on my receipt because I immediately wanted a refund and wasn't about to test if the other food was bad. When I called, the manager picked up and I asked for a refund. I said I had a drumstick but I think he misheard me and thought I said I had a wing when I visited in person. It seemed like he thought I was lying, but I've never returned food before unless it was practically inedible or unsafe to eat. He did allow a refund and apologized on the phone and said he'd check with the other employees. We got our money back

First time going there, got served quickly through drive through. I ordered two chicken avocado tacos. my stomach can't handle the pico or green sauce it comes with, so I ordered without it. paid and then drove off, come to find out that it had both the Pico and green sauce. I had to drive back to restaurant to get it fixed. waited about another 5 minutes. got a cold flour tortilla with slapped chicken and lettuce with some cheese and avocado. it looked horrible. months go by before going there again. ordered the same thing and guess what? the same thing happened. This time I parked in the lot to check before driving off and sure enough they got my order wrong twice. Went inside and same thing happened. Cold food everytime and it's like they slap the food in the foil and give it you. Don't

I know things are rough for people nowadays, but this is what you get for nine dollars from a Pollo Loco, absolutely no chicken and all cheese. From the looks of it all the employees were busy talking to themselves versus paying attention to how they’re prepping the food

Idk who got fired but 2 months ago the food was way betterthen. my double chicken bowl didn't have any chicken on it(for 15 you guys need to do better)- i had to grab some of my husbands chicken and put it on my food.. once i can understand but twice.. this really bums me out

I would like to get this opportunity to thank the crew who assisted me. It was a perfect place to be! Very kind staffs and large space of parking lot.