El Pollo Loco

My wife stopped by this El Pollo Loco tonight to pick me up something to eat since she was nearby. I asked for the original pollo bowl with no beans or onion. I also asked if they could add extra salsa in the bowl instead. When my wife went, she said there was no one in the drive thru so she used that to placed the order. They made the bowl exactly how I wanted it. The only issue I had with the bowl was that they didn't give a good portion of chicken. For the price of the bowl, it's really reasonable. How they make it will be determine by the person making the order. I tried the green sauce for the first time with my bowl and I thought it helped give it an extra spicy kick. I enjoyed my bowl, the rice wasn't overcook and there was enough salsa. Just not getting a lot of chicken was the o

Long wait time and my double chicken bowl was not double chicken. I asked for no rice, extra beans the gave extra bean caldo,That was not a good experience. Also the cilantro indy bowl and on the side was already old looking brown. I asked for cilantro dressing for my bowl and was told 90 cents, the he said it's OK but the cilantro dressing was also brownish not fresh at all. I will never ever be back to this pollo loco location also I let the drive thru girl know on intercom I have a app deal and said the scanner is not working. This was another strike for this place. They probably need better management and more polite employees. I DO NOT RECOMMEND THIS POLLO LOCO LOCATION. THANK FOR READING

This restaurant needs to be visited by the heath department in Los Angeles. We arrived at 11:00 am. The restaurant had two customers in line. When we finally ordered our food, I noticed how gross and dirty the restaurant was an hour after opening. It was filthy, and the soda machine was broken. There was water in the lobby, just gross. 🤢🤮 My elderly Mom loves Pollo Loco, I did not say anything at first to not upset her. I will never take her back. I couldn't eat and much less finish my food. Our meals went in the trash. This place is not fit to be serving customers' food. Management has dropped the ball and just does not care. I will take my business elsewhere and so should other customers. Either fix the problems or shut that location down. The manager working yesterday at 11:00 a.m. did

Hands down the absolute worst El Pollo Loco in the entire valley. The management is terrible, the place is never clean, and the workers don't care in the slightest. Their work ethic is even worse; They sold me a guacamole burrito only to then give me a burrito with no guac I went back to ask about it, they said they'd make me a new one. I get the second one and still no guac, just (LITERALLY) a fingernail's worth of avocado at the end. I ask about it the second time and only then did they tell me that they've been out of guac. They even refused to give me a refund or, at the very least, more avocado on the burrito. I honestly hate that this is the closest location to my work. This location is abysmal and an utter embarrassment to the franchise.

This has been by far the worst experience..This pollo loco has the worst customer service at the drive-through the girl that took my order was so rude she acts like she is the owner and is giving you a free plate of food. But hell no, I paid for my food and this is unacceptable. Every time I go there she gives really bad service. And the food they gave me was horrible.. I ordered a Chicken Quesadilla and they gave me a quesadilla with a bone and all skin like really…. ??? This was for my 2 year old son… I will not even give that to my dog.. The pollo bowl had no chicken as well it was all beans and rice… This is ridiculous.. I will never go to this location ever…