El Pollo Loco

Definitely 5 stars! 🌟 Every time I come here, the restaurant is very clean, even the bathrooms. The staff is always friendly and provides excellent service. I especially want to highlight LEONEL, who is always incredibly kind, attentive, and professional. I’m not sure if he’s the manager, but he truly makes a difference! The food is delicious — perfect if you’re looking for something quick and healthy. El Pollo Loco never disappoints!

My wife and I walked in and the cashier did not greet or smile at us when we walked up to order. She look at us like a deer in the headlights without a word or sound. My wife asked her if she was ready to take our order and she still can't comprehend on how to do so. My question is to the hiring manager, How do you hire these people that barely speak English and have ZERO customer service skills? We showed her a 8 peice meal deal for $20 with the QR code for her to scan during the superbowl weekend and the incompetent non english cashier choose 10 peice instead even after showing her the coupon, then she wants to tell us that the coupon is not working, we'll DUH! Sherlock because you put in a 10 piece instead of an 8 peice deal. Even after telling her that she put in a 10 peice instead of

I can ways count on a satisfying chicken filled meal from el pollo loco. The chicken is always grilled to perfection and the sides are flavorful. Huge fan of the guacamole salsa too.

We love their delicious crazy chicken

My order is frequently incorrect, and when I brought it to the staff’s attention, they were dismissive and gave me an attitude instead of fixing the issue. Poor customer service and very disappointing.