El Pollo Loco

I made the mistake of not checking my order while it was late at night going thru the drive thru. And when I got home, I got 1 box of chicken (8 pieces) instead of 2 boxes (16 pieces) which I ordered. I thought about going back or call to complain, but who would believe me. So I write this negative review to inform everyone to check their order to make sure every item you ordered are provided. This type of mistake is totally unacceptable to a paying customer! The food is excellent, but you get that horrible feeling .....

So I ordered the chipotle burrito, I was pretty disappointed that it wasn’t the creamy chipotle sauce but instead this really cheap sauce that was nasty. And to top it off whoever made my burrito put an extreme amount of it! Honestly I couldn’t eat the damn thing. I ended up throwing it away. I didn’t wanna complain since it seemed like they sabotaged my burrito to begin with. I’ll never come back to this location again.

I had a very good experience. Thank you 😊. I work hard and sometimes need a kind word or two perhaps smile smile alongside my meal 😋. Today I got that warm feeling of appreciation when and after I ordered 😊. Thank you maricella 😃

Always a pleasure coming here! The food and the service is always 5 out 5 thank you Velca!

Remember, Prices & Specials vary per location. So, the B R C combo was over $4 more than my Cathedral City ( Palm Springs) location.