El Pollo Loco

Food good flavor, mash potatoes 🥔 taste good 👍. Inside not the best ambient not a good place to enjoy your food.

This is one of the worst pollo locos I’ve been too. The food is okay just as any pollo locos. But the sitting room is always dirty. Their floors always littered with napkins. The customer service is atrocious, no greeting, no give us a minute, nothing. The workers always in a mood and I get it we all have bad days but this place always has these types issues. Only reason I go there is because of convenience and location. The food is actually good but the lack of customer service makes you feel uncomfortable. Also btw their green salsa for their double chicken tostadas is always so runny and not creamy. I’ve been to so many pollo locos and this is one of the only ones that does that.

Ordered some BRCs cause where I live, we dont have EPL. Well, the order was a bit messed up BUT they were quick to figure out a solution and hooked it up with my long lost burritos. The staff was friendly yet professional. Only negative thing, that dang Christmas tree with the music playing!!!!

Everthing seems ok but they need an upgrade on the building looks really old

Lucy Hernandez knows the art of dealing with customer. I had a very picky aka a difficult customer ahead of me in line. She handled the situation with patience and empathy. She represented her store with honor. I was impressed and was grateful for her service.