El Pollo Loco

They didn't add the guacamole. They didn't give me a receipt at the drive through, so I cant even make a correct complaint? Im really upset. Eating out is a splurge for me, not to mention the gas that it takes to get across town.

I really feel mistreated here. Paid $12 for dry chicken and old broccoli. The mashed potatoes were so good I was starting to feel like they were sabotaged for a moment because everything else was terrible. First, they rush you. I never remember to give my app to them, most locations don't even honor it anyway. I left the drive thru only to come back for my broccoli, which they kindly gave me the last 4 pieces that have been sitting since they opened. So rubbery, I didn't even eat it... If restaurants want to save money, COOK TO ORDER. Don't cook a bunch of food and cry about the waste. I wish we had pre covid workers. These kids are ruining fast food businesses. HIRE ADULTS. Someone needs to babysit so your customers can get a decent meal. I'm calm. Thanks for reading. 😀 I am an indepen

Ordered the 16pc. Family Meal with the salad, rice and beans as well as one of the new quesadillas. Everything was delicious across the board and there was enough left over for a second meal. Service was fast and the staff were very polite. My only gripe was that while waiting for my order, I noticed an ad showing the Summer family deal in which it was my exact order for $6.00 less if I'd added on additional chicken to make it the 16pc. When placing the order, I feel that it would have been customary of the employee to notify me that I could do the Summer deal and save some money. In this current disaster of a economical climate and insane inflation, any possible savings is huge. Plus, the employee making me aware of that special when I knew nothing about it would have ensured my return

I wouldn’t come here you can tell they don’t manage the restaurant well. Place was empty and it was trashed ( they don’t take time to clean it. Images attached). Took a while to get my food and again it was pretty much dead. When we tried to get napkins the dispensers weren’t filled. We asked and they said to get some at the dispenser and when we told them it was empty they checked first before giving us some (this tells you they aren’t aware of the store’s conditions nor check on downtime) . I don’t usually comment but man I’ll go to the Temecula pkwy one instead cause this place sucks.

Consistently bad. The water used in drinks has a strong SULFUR smell. Disgusting!! Chicken is usually dry and overcooked. Service always very slow. I love El Pollo Loco but this one sucks.