El Pollo Loco

Incredible service and food at this location! At first, I had a small problem with my order and Sylvia came to the rescue and made the order better than expected! It's incredible to have customer service that is over-the-top excellent and a great food product. Highly Recommended!

The front counter needs more courteous help...but other than that the location is a good one. Oh can y'all do something about that drive thru/racetrack

After ordering my food, I look to where they're prepping food where the rice and stuff is kept, There's rice all over food, laying all over the prep area from the bins. Just didn't look sanitary, as it should be. There was 5 workers in the area prepping the food, half of them did not have gloves on? They took one of my food items and just placed it on the counter where you order food and left it there until the rest was ready and then bagged it? Like , why wasn't it kept where the food preparation part is? So overall, I will not be returning, I just feel there's a sanitation problem at this location.

Paid over 50 dollars for the new family meal. These ladies gave us all legs. Every single piece of chicken was a leg. all 12 pieces. It's just downright disrespectful. Never going back. Turns out the sides were ice cold too. PATHETIC

Haven't been to Pollo Loco in a while and I wont be coming back anytime soon. Seems like Pollo Loco is going under or something. Paid $24.45 for half chicken meal and the chicken does not taste right at all. Taste like its been thawed and refrozen or its been sitting at room temp for long time? Im not sure. But the last 3 times ive been to this store all e times the food was terrible. But that seems to be the trend nowadays days. It just seems to me no one cares about quality anymore but what do I expect from fast food? Right ? It sucks that you cant get a decent meal for least than $30 bucks. I cant even eat the chicken. So $25 dollar sides ...smh