El Pollo Loco

I ordered a tostada with no rice and I was charged an additional $3 as punishment for not having rice in my tostada so I essentially paid three more dollars to have less food. I don't know what topsy-turvy logic they're using or business practice this is but it's a surefire way to never see my business again.

Bought two BRC burritos both were more tortilla then anything the salsa tastes like shrimp or something fishy idk. I've bought Toscana salad from. Here before they make the Tostada really short. Theese guys are greedy and from looking at the comments it looks like its a thing at this location

They only give you 2 sauce per meal! First pollo loco that has ever made me pay for just a couple more sauces. I love my bowls and tostadas bowls saucy and like I said I’ve gone to many pollo locos and never have I ever got charged for the small containers of sauce

Had a really unpleasant experience at this location. A lady who was “helping” me out — and I put parentheses around the word for a reason — was unwelcoming and curt. From the very beginning no one would even acknowledge me, so I had to just stand there and wait. Then I was trying to work out a situation with a coupon that I had — the coupon wouldn’t go through. I have no idea how their system works, and the lady was not even trying to make it work, not willing to find a solution, just kept saying “it’s not working”. Not offering any ideas, not trying anything, not suggesting anything… They also have a grill right behind the cash register, so I had to shout every detail over the sounds of staff cutting up the damn chicken, and the lady kept putting in the wrong digits, and then had me d

They need to ad the option of half a star or no star. I Ordered several pollo bowls, the rice and chicken were cold, the beans were sour, corn tortillas were cold as well, it tasted like old sour reheated food. As you walk in place smells like sewege. Food gave 3 of my children and my husband food poisoning causing them to vomit badly 15 min after eating. Food was only less than half way eaten. $80 down the drain.