El Pollo Loco

Served cold food. Drink self serve area was disgusting. The horchata machine had a curdled mess all over the place and looked as if it hadn't been cleaned in a very long time because there were flies on it. The floors and tables were filthy. Spent $17 to get hardly any toppings on my nachos too. Will not be going to this location again, most other El pollo locos in the area have been great but not this one.

The reason I give this place a 2 stars, I walk in there is trash all over the floor and the trashcan are overfilled. The restroom is filthy with toilet paper and paper towels on the floor. They didn't bother to ask if I wanted there or to go, they put it in a Togo bag and I ate it there. No problem but this place needs a new manager.

There’s a shrimp place nearby. Pollo loco workers here aren’t in shape as I hoped. They also write on the cups WITHOUT GLOVES. - side note: an unreported fight broke out while I was there between two old men, looked like two tortoises snapping at each other . They both ended up in the ground . I guess one guy bumped into the other one while they were both making eye contact expecting the other guy to move. Each stood their ground and it resulted in a pitiful brawl.

The worst pollo loco. The girls working here were really rude and disrespectful just gossiping. Their customer service sucks!! Never coming back here again. I really hope they cjange up the staff or train them properly. The food was also bad the chicken was burnt and cold.

a lady ordered 4 burritos before me and she got them in 4 min, and the cook was tired of making burritos so he only made bowls for the next 5 orders even though i poaced the order before the bowls. the cooks did not want to make another burrito and the cashier had to remind them of my order, if not i would have been there for more than 20 min, i also asked for an eat-in order but she cashier gave it to me in a bag instead of on a tray. i also saw the manager make 3 different mistakes within the 10 minutes while i was standing by, i believe she may have been under the influence. i will not be returning to this location.